We collect information that helps us provide a seamless ordering, loyalty rewards, and customer service experience.

A. Information You Provide to Us

• Account Information: Name, phone number, email address, and account password created during registration.
• Transaction & Order Details: Products purchased, order preferences, delivery addresses, pickup times, and order history.
• Payment Information: Payment methods used (e.g., GCash, Maya, cash on pickup, or credit/debit card). Note: Sensitive payment card details are processed securely through third-party payment gateways and are never stored directly on our servers.
• Feedback & Support: Messages, feedback, or customer support inquiries you send us.

B. Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: App interactions, feature usage, app performance logs, and crash reports.
• Location Data: With your explicit permission, we may collect precise or approximate geolocation data to help you locate nearest branches, calculate delivery distances, or confirm pickup locations.

We use the information we collect for the following purposes:

• Fulfill Orders: To process, prepare, and complete your food and beverage orders for pickup or delivery.
• Manage Accounts & Rewards: To maintain your user profile, track loyalty points, and issue rewards or promos.
• Customer Communication: To send order status updates, transactional messages, and responses to support inquiries.
• Marketing & Promotions: To inform you about special menu items, discounts, events, and announcements (you can opt out at any time).
• App Improvement: To analyze usage trends, fix bugs, and enhance user experience.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following scenarios:

• Service Providers: With trusted third-party vendors who assist us with payment processing, delivery fulfillment, app analytics, or SMS notification delivery.
• Legal Compliance: If required by law, court order, or governmental regulation, or to protect the rights, property, and safety of Coffee Haws, our users, or others.
• Business Transfers: In connection with any merger, sale of company assets, or restructuring, user information may be transferred as a business asset.

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no electronic transmission over the internet or storage technology can be guaranteed 100% secure.

Depending on your local privacy laws, you have the following rights regarding your data:

• Access & Update: You can review or update your profile information anytime through the app settings.
• Opt-Out of Marketing: You can unsubscribe from marketing push notifications or promotional SMS/emails at any time via app settings or link instructions.
• Location Access: You can enable or disable location tracking at any time through your device's system settings.
• Account Deletion: You may request the deletion of your account and associated personal data by contacting customer support.

The Coffee Haws App is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or posting an in-app notice.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Coffee Haws Support
• Location: Purok 1, San Isidro, Zaragoza, Nueva Ecija, Philippines
• Email: admin@coffeehaws.com
• In-App: Via the "Help & Support" section in the Coffee Haws App